Coronavirus - Information for our customers

Please note: this page will be regularly updated

We would like to let you know about the steps Five Star Portugal is taking during these uncertain times. Despite everything going on around us, we are doing our best to continue with our promise to deliver extraordinary experiences and connect with our customers.


We are still able to offer a 24/7 web based service whilst our office team work remotely from home.


Before making any purchases please check with our 'Live Chat' agent on the availability & lead time for your order, or email us at

Our Concierge and luxury holiday service in conjunction with NH Concierge Services is still available, though due to the current lock down in Portugal, the United Kingdom etc can only do quotes for when we should revert to full service as normal. Which, I'm sure that you will all agree, we hope will be soon.